Privacy policy

 Thank you for your interest in our services and for the time spent on our website happytours.ro. As each visit on our website determines the processing of your data, please read the Privacy Policy in order to understand how your data will be processed and protected.

 

            The Privacy Policy elaborates the manner and the reasons for processing your personal data and offers information related to your rights. Happy tours and Remisaerotae S.R.L. ensures the protection of your personal data and takes all the necessary measures to ensure their security.

 

Who are we?

Remisaerotae S.R.L, established in Cluj-Napoca, no. 142 Observatorului street, Cluj county, registered at the Romanian National Trade Register Office under the number J12/5328/02.11.2021, VAT no. 45162487, processes personal data according to Regulation (EU) 2016/679 of the European Parliament and of Council of 27 April 2016 (General data protection regulation) and other legal provisions applicable to the processing of personal data.

Remisaerotae S.R.L takes all diligencies for implementing reasonable measures in order to protect your personal data.

We can be contacted at the following:

Address: No. 142 Observatorului street, Cluj County, Romania

Phone/WhatsApp: +40 759020 380

Website: happytours.ro

Email: Email

Data or categories of personal information processed by Remisaerotae S.R.L/Happy Tours

 

When you visit our website, fill in the contact form, send a request for a service offer through email or contact us for another purpose, including when using another mean of communication, you give us your personal data that we collect such as, but not limited to:

 

First name and last name;

Contact information (email address, phone number);

The institution that you represent;

The position you have within the institution you represent.

We may collect data using cookies and similar technological mechanisms, such as:

 

IP address;

Internet browser

Internet provider

Location

The pages you access on our website.

Our policy is to process only the personal data that is needed for the agreed purposes and we ask our clients to provide the personal data only where it is strictly necessary to carry out the specific activity of the travel agency.

 

The purposes of the processing of personal data

 

            Remisaerotae S.R.L/Happy Tours processes personal data, received directly from you or from other sources, for the following purposes:

 

For concluding or performing a contract;

For requesting, drafting or communication of a service offer;

For replying to your questions and requests;

For the purpose of marketing only with your given consent;

For offering and perfecting the our services;

For ensuring the necessary data security measures;

For complying with the legislation;

For ascertaining or claiming a right in court.

 

The legal bases and the lawfulness of processing       

 

            The legal bases of processing take into account the provisions of the Regulation (EU) 2016/679 and the legislation regarding data processing adopted in Romania, as well as other normative acts applicable at national and European level. The processing is based on at least one of the following:

 

processing may be based on your consent, in the situations expressly provided by the Regulation;

processing may be necessary in order to conclude and/or perform a contract;

processing may be necessary for compliance with a legal obligation to which the controller is subject;

processing may be necessary for the performance of a task carried out in the public interest;

processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, respectively: a) to manage our activity; b) to manage the risks related to our activity; c) to manage the interactivity with customers, potential customers or business partners, including but not limited to transmitting communications regarding information or offers referring to our services; d) to handle notifications/complaints regarding our services, in order to solve any issues that may arise or to improve our services; e) ascertaining, performing or defending a right in court. 

 

How long do we keep your personal data?

 

            Remisaerotae S.R.L/Happy Tours will process your personal data for the period of time provided by law or for as long as it is necessary for the purpose for which it was collected.

 

We store your personal data only for the period of time necessary for the purposes of processing, no longer than 5 years from the moment of the cessation of the contract or the last contact between the data subject and the controller. After the end of the processing period, the personal data will be deleted from our system or anonymized in order to be processed for scientific, historical research or statistical purposes.

 

We ask you to take into account that, in certain expressly enacted situations, we store the data for the period of time provided by the law.

 

In any situation, except those provided by the applicable legislation, we erase your personal data when you solicit the data erasure. The applicable exceptions will be communicated to the solicitor in our answer regarding the request to delete the information.

 

Collecting data from minors       

 

            Remisaerotae S.R.L/Happy Tours does not knowingly solicit data from children under 18 years of age. By using our website, you represent that you are at least 18 years old or that you are the parent or the guardian of such minor and consent to the minor’s use of our website. If we learn that personal data from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under 18, please contact us at the provided contact information.

 

Recipients or categories of recipients of personal data

 

            We can disclose your personal data, complying with the applicable law, to business partners or other third parties. We are continuously making reasonable efforts to ensure that these third parties have implemented appropriate safeguards and security measures. We have contractual conventions with these third parties so your data is protected. Where the law provides, we will inform you with regard to the identity of these entities before transmitting the data to them or within a reasonable period of time and we will ensure that any transfer is based on your consent or other legal basis.

 

            Remisaerotae S.R.L/Happy Tours may transmit, give access and/or disclose personal data mainly to the following categories of recipients:

 

public authorities or entities (such as, but not limited to: fiscal authorities, judicial courts or other public authorities);

business partners, service providers and/or processors that process personal data on behalf of the controller, in accordance to the means and purposes of processing determined by us, only if they comply with this Privacy Policy, the legislation regarding the protection of personal data and any other appropriate privacy and security measures (such as, but not limited to: telecommunications and IT service providers, accounting, legal services and other contracted third parties).

We will ensure that, within reasonable limits, your data will not be transferred outside the European Economic Area, yet, as long as we will transfer data to countries outside the EEA, we will ensure that in all cases that transfers be based on your explicit consent or any other legal basis.

 

Your rights and how to exercise them

 

            Our company is responsible for facilitating the exercise of any of your personal rights listed below.

 

            In order to protect your personal data or to prevent the abuse of malicious third parties who would be seeking access to your data, Rolandia Travel SRL may require prior identification steps to ensure that you are the person exercising the rights, through a solicitation, before taking action on the basis of the request.

 

            If the data subject makes an electronic request for exercising their rights, the information will also be provided by us in an electronic form, where possible, unless the data subject requests a different format.

 

            If, as a result of the application of legal provisions, our company cannot, in whole or in part, respond to a request of the data subject, then the applicable exceptions will be communicated to the solicitor through the response submitted by us with regard to the issue. 

 

Right of access

 

            You have the right of access, respectively the right to obtain from the controller confirmation as to whether or not your personal data are being processed. When requested, the controller shall provide a copy for the personal data undergoing processing.

 

Right of rectification

 

            You have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have the incomplete personal data completed, including by means of providing a supplementary statement.

 

Right of erasure

 

            With the exceptions provided by the Regulation, you have the right to obtain from the controller the erasure of your personal data without undue delay where one of the following grounds applies:

 

  • the personal data are no longer necessary in relation to the purposes which they were collected or otherwise processed;
  • you withdraw your consent on which the processing is based exclusively on your consent and where there is no other legal ground for the processing;
  • you object to the processing for the purposes of performance of a task carried out in the public interest or the legitimate interest of the company and there are no overriding legitimate grounds for the processing;
  • the personal data have been unlawfully processed;
  • the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
  • other situations provided by the Regulation as long as they are applicable.

Right to restriction of processing          

 

            You have the right to obtain the restriction of processing in the situations expressly provided by the Regulation (for example, if you dispute the accuracy of the data, the restriction of processing will be granted for the period necessary to verify the contested data).

 

Right of data portability           

 

            You have the right to receive the personal data concerning you that you provided to the controller, in a structured, commonly used and machine-readable and have the right to transit those data to another controller without hindrance from the controller, in the situations expressly provided by the Regulation.

 

            In exercising the right to data portability, the data can be directly transmitted to another controller expressly named by you where technical feasible.

 

Right to object

 

            You have the right to object at any time to processing your personal data. In this case, the company will no longer process your personal data unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

 

            Where personal data are processed for direct marketing purposes, you have the right to oppose at any time to processing of personal data concerning you, which includes profiling to the extent that it is related to such direct marketing.

 

Right to withdraw the consent

 

            Where the processing is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal. The withdrawal of consent is not applicable where the legal basis of processing is not your consent.

 

            The withdrawal of your consent is made through a request that you can write/make and sent to Remisaerotae S.R.L/Happy Tours using any of the contact details provided in this Privacy Policy.

 

Right to lodge a complaint

 

            If you wish to lodge a complaint with regard to the use of your personal data, please submit your complaint through any of the means of communication provided in this Privacy Policy at the contact details. Any complaint will be reviewed within a reasonable period of time and the complainant will receive a response from the controller within the legal period of time.

 

            You also have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP from Romania). 

 

Consequences of the refusal to provide personal data

 

            If personal data are collected directly from you, we inform you that in generally you are not required to provide your personal information to the controller, except when providing data represents a legal or contractual obligation or this stage is necessary for the conclusion of a contract. Thus, insofar as you enter into a legal relationship with the controller or otherwise benefit from our services, providing personal data is necessary for honouring the obligations we are assuming as controller with regard to you or for providing our services.

 

Do you have any questions or queries to exercise your rights?

 

            If you have questions or concerns about processing your personal data or wish to exercise the aforementioned rights, you can write to us at office@rolandia.eu and we will respond as soon as possible.

 

Terms & Conditions

 

The following booking conditions form the basis of your contract with Remisaerotae S.R.L and Happy Tours (“we”, “us” and “our”). Please read them carefully as they set out our respective rights and obligations.

 

By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

 

These booking conditions only apply to the trip arrangements which you book with us in Romania and which we agree to make, provide or perform (as applicable) as part of our contract with you.

All references in these booking conditions to “trip”, “booking”, “contract” or “arrangements” mean such trip arrangements unless otherwise stated.

 References to “departure” mean the start date of these arrangements.

Booking your trip and payment details

 

  1. To make a bookingsend email to or contact us at 0040759020380 or send us a what’s app message.

If you are under 18 at the time of booking, the application form also needs to be signed by your parent or guardian or initialled online during the booking process.

 

The completed booking form must then be sent to us together with the payments referred to in paragraph 2 below.

Where we have already confirmed the availability of your chosen arrangements and you book within any applicable time limit for doing so, your booking will be treated as firm and a contract between us will come into existence as soon as we receive your completed application form and your deposit. We will then send you a receipt for all payments made and our invoice.

Where we have not confirmed availability, your booking will be treated as firm and a contract between us will come into existence when we despatch our invoice to you.

Where you book through our website without prior confirmation of availability, any electronic acknowledgement of your booking is not a confirmation of it.

 Please check your invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the invoice or any other document appears to be incorrect or incomplete.

 

  1. A minimum depositof 50.00 EUR must accompany the booking. We also offer and encourage an instalment plan with 50% of the trip payment made by a minimum of 1 month prior to departure and the rest of 50% at the start of your trip.

 In any case the full balance must be received by us at the latest on the first day of your trip. Bookings made within 1 weeks require immediate full payment (also payable at the start of the trip)

 

If, for any reason, the balance (including any surcharge, where applicable) is not received by the due date, we reserve the right to treat the booking as cancelled by you.

 If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in paragraph 7 depending on the date we reasonably treat your booking as cancelled.

 

  1. The pricequoted for any trip covers the cost of the planning, the organisation and carrying out of the trip, including group equipment, supplies, accommodation, administration and staff, except for the following, for which the you must be responsible:

travel insurance,

cost of travel to and from the start / return point of your trip including your international flights,

cost of passport and visas, if applicable

personal equipment and personal expenses while on the trip and any other expenses specifically excluded on the trip description and/or invoice.

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We reserve the right to make changes to and correct errors in quoted prices at any time before your trip is confirmed. We will advise you of any error of which we are aware and of at the then applicable price at the time of booking.

 

Once the price of your chosen trip has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the event of any change in our transportation costs or in dues, taxes or fees or in the exchange rates which have been used to calculate the cost of your trip.

A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause. Even in the above cases, only if the amount of any increase in our costs exceeds 2% of the total cost of your trip will we levy a surcharge.

If any surcharge is greater than 10% of the cost of your trip, you will be entitled to cancel your booking and receive a full refund of all money you have paid to us or alternatively purchase another trip from us as referred to in paragraph 9.

Where applicable, you have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (2) or (3) as set out in paragraph 9 below. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the trip or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. A refund will only be payable if the decrease in our costs exceeds 2% of the total cost of your trip as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. We promise not to levy a surcharge within 30 days of departure and no refund will be payable during this period either.

 

  1. Travel insurance It is essential that you have adequate and appropriate cover for your trip including any adventurous activities such as cycling or trekking at altitude if you choose a hiking or biking experience with us. Also, it is recommended that you have a valid medical insurance while traveling in Romania.

 

  1. Health If not stated otherwise, you confirm at the time of booking that you are in good health, physically capable of undertaking all aspects of the trip, and unaware of any reason why you may be unsuited to taking part or may be likely to suffer illness or injury during the trip, taking into account its challenges and purposes. If you are unable to give for this confirmation for any reason or have any medical condition or disability which may affect your trip, you must contact us before you submit your application form so that we can assist you in considering the suitability of the trip for you.

If any information given in the application form or in conversations with us is shown to be materially incorrect or incomplete, we reserve the right to cancel your booking or terminate your participation in the trip, depending on when we become aware of the true position. In this situation, cancellation charges as set out in paragraph 7 will apply and we will not be responsible for any costs or expenses incurred as a result.

 

  1. Special requestsPlease advise us of any special requests prior to making your booking. Where possible, we will endeavor to meet or arrange such request are met. Confirmation that a special request has been noted or passed on to a third party or the inclusion of the special request on your invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this).

 

  1. Cancelation policy If you wish to cancel or change in any way the service booked or purchased, it is your responsibility to notify Happy Tours in writing at or on what’s app at the phone number 0040759020380.

Happy Tours cannot cancel/change the respective service prior to receiving your firm request.

 

Cancellation by User

 

If the User renounces the trips service package under this agreement by his/her fault, the User is liable for penalties to Happy Tours as following:

For Day and Hiking Tours

  1. 100% of the package cost if trips are renounced in less than 48 hours to the departure or in case no-show.

 

  1. No penalty if trips are renounced with more than 48 hours in advance.

 

For Multi Day, Bike and Custom Tours

 

  1. 100% of the package cost if trips are renounced within 1 week of the departure or in case of no-show.
  2. 50% of the package cost if trips are renounced with more than 1 week, but less that 4 weeks in advance of departure.

 

Cancellation by Happy Tours

 

We will only cancel tours due to unavoidable or extraordinary circumstances which are outwith our control or which might jeopardize your safety prior to your departure. In this case, we will refund you a part or the total amount of your package value, if possible. (See paragraph 11 also)

 

  1. You may transfer your place to someone else (introduced by you) if you are prevented from travelling, providing we are notified not less than 2 weeks before departure and subject to practicality of changing certain bookings made in your name. All costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result must be paid before the transfer can be effected. Any overdue balance payment must also be received.

 

  1. Changes to your confirmed tripcan be considered depending on practicalities and availabilities, but there might be a cost associated with these changes. We do not charge an amendment fee for doing so and will only pass on any extra costs involved in providing additional or alternative services which are incurred or imposed by any of our suppliers. Changes may result in the recalculation of the trip price where, for example, the basis on which the price of the original holiday was calculated has changed or when additional charges are requested from us by third-party suppliers.

 

  1. The itinerary is a guide to which we will attempt to adhere, but it may be necessary to alter this at short notice as a result of circumstances or events outside our control such as adverse weather or road conditions or any of those amounting to force majeure (see paragraph 11), or due to the operating conditions imposed by owners and operators of accommodation, facilities and transport.

Should weather conditions or other events outside our control involve you in extra costs such as accommodation, transportation and meals, these will be borne by mutual agreement between us.

 

In order for your experience to be one as pleasant and involving as possible, we may sometimes suggest changes in your itinerary. However, no change of your trip will be made, unless you agree to it.

 

  1. In these booking conditions,“force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”.

 

  1. Delay We regret we are not in a position to offer you any assistance in the event of delay at your outward or

homeward point of departure. Depending on the circumstances, if you are flying with an EU carrier, the airline may be required to pay you compensation and/or refund the cost of your flight and/or provide you with accommodation and/or refreshments in the event of a significant delay or cancellation. However, we have no liability to make any such payments to you and you must pursue the airline or other transport operator concerned for any payment which may be due. Please remember that it is your responsibility to ensure you arrive at the departure location for your chosen tour, all costs associated with this are therefore your sole responsibility. This is even the case where we assist you in making any necessary additional arrangements where, for example, your flights were delayed and you missed your pre-booked transfer with us.

 

  1. Conditions of suppliers Suppliers, including transport operators, provide their services in accordance with their own terms and conditions. These terms may limit or exclude their liability to you in the event of death, personal injury, delay or loss / damage of personal possessions.

 

  1. Refusal or termination of trips

Happy Tours reserves the right to refuse any person whose manner, behaviour or medical condition is likely to cause upset, offense or sickness to the tour leader, other passengers or trip companions. In such cases and under careful consideration, we are entitled, without prior notice, to terminate your trip.

Where you are withdrawn, you will be required to leave the trip immediately and we will have no further responsibility towards you. No refunds will be made and we will not pay any expenses or costs incurred as a result of the withdrawal. You will in addition have to indemnify us against any loss or expense that may be incurred as a result of your actions.

 You accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

 

  1. Complaints

In the event you have any complaint during the course of your tour please bring this to the attention of the tour guide as soon as possible and we will endeavor to resolve the matter to your satisfaction.

Please note that any complaints must be received in writing to our email address or what’s app account within 20 days of the retunr booking date.

Failure to notify us of your complaint within 20 days does largely affect our ability to investigate the matter at hand. Therefor we cannot accept complaints for services later than 20 days.

We cannot accept responsibility for delays, reasonable or unavoidable, caused by the nature pf our services (e.g., traffic conditions)

 

  1. Your contract We both agree that Romanian law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim (and whether or not involving any personal injury) which arises between us must be dealt with by the Romanian court only .

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  1. Our websiteThe information contained in our website and in our other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen trip (including the price) with us at the time of booking.

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  1. Changes to Terms and Conditions

Happy Tours reserves the right to cancel or update the Terms and Conditions related to using this Website at any time, without prior notification to the Users. The updated version of the Terms and Conditions will be posted on the website as soon as the changes come into effect. Continuing to use the Website following any changes will constitute your acceptance of such changes.

 

  1. Governing Law

These Terms and Conditions constitute the entire Agreement between the User and Happy Tours and are governed by the laws of Romania.